Shipping policy
Shipping Policy
At SUNCELAND, we are committed to delivering your order safely and efficiently. Below you'll find everything you need to know about how we process and ship your purchase.
Order Processing
Once your order has been successfully placed, our team begins preparing it for shipment.
Processing typically takes 1–3 business days, during which your items are inspected, packaged, and prepared for dispatch.
Orders placed during weekends or public holidays will be processed on the next available business day.
Shipping Times
Estimated delivery times vary depending on your destination.
- Europe: 5–10 Business Days
- United States & Canada: 6–12 Business Days
- Australia & New Zealand: 6–12 Business Days
- Rest of the World: 7–15 Business Days
Please note that these are estimated delivery windows and may occasionally vary due to customs inspections, weather conditions, local courier delays, or periods of high demand.
Order Tracking
Every shipment includes a tracking number.
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information. Tracking updates may require 24–72 hours before becoming visible.
Shipping Address
Please ensure your shipping information is accurate before completing your purchase.
SUNCELAND cannot guarantee modifications after an order has entered processing.
Orders returned because of incorrect or incomplete addresses may require additional shipping fees before reshipment.
Multiple Packages
To provide faster delivery, orders containing multiple products may occasionally be shipped separately.
If this happens, each shipment will receive its own tracking number.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, or local government fees depending on your country's regulations.
These charges, when applicable, remain the responsibility of the customer.
Delayed Deliveries
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to factors outside our control.
If your package appears delayed, please contact our support team and we'll gladly assist you.
Damaged or Lost Packages
If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.
Our support team will investigate the shipment and work toward an appropriate resolution.
Contact Information
SUNCELAND
Email: sunceland@outlook.com
Phone: +39 331 111 5974
Business Address:
Viale Antonino Ripandelli 65
71024 Candela (FG)
Italy